A Job Interview is More than Just a Conversation
The Importance of Etiquette, Behavior and Presentation Skills
May 13, 2009
The moment a job seeker walks through the front doors of a potential employer, the interview is on. It really is true that the walls have ears (and eyes) as evidenced by the receptionist who coolly greets each candidate with a smile and the request to fill out a job application.
And for those candidates who feel this step in the process is unnecessary or that treating the person at the front desk cordially is a waste of time, think again. In fact, a good receptionist quickly assesses each candidate according to her initial interaction and impression, and passes this information along to the recruiter and/or hiring manager.
Telling job seekers to be on their best behavior may seem obvious, but it bears repeating. And so do these tips on appropriate interviewing behavior.
The Message of Body Language
Without ever realizing it, job seekers send a message to each and everyone they meet in the company. It may be a message of interest, no interest, nervousness, or even boredom.
When it comes to body language, eye contact is important. While the lack of it may be due to culture and upbringing, it may also have to do with insecurity and nerves. Either way it can make the interviewer question what is going on. On the other hand, staring too long can be interpreted as threatening or rude. So it is important to find a good balance.
Another aspect of body language has to do with posture. Rigid may be alright for the military, but for corporate America it is wiser to adapt a more relaxed, yet professional manner. That means avoid being too closed – crossed arms or stiff posture – or too relaxed – slouching, slumping, and leaning.
Finally, avoid fidgeting at all costs. Children are impatient so they play with their hands and hair or constantly move about. Adults are expected to behave in a more mature manner. Sure nerves can get the best of many a job seeker. However, too much fidgeting can indicate an inability to deal with stressful situations.
Pay Attention to Communication Style
Much of what opens the door to a face-to-face interview has to do with what goes into a job seeker’s resume. It’s a lot about presentation. Well, the job interview is also about presentation.
Not everyone is comfortable with presenting thimself in a job interview in such a way that makes him shine. That is why it is particularly important to get comfortable with listening to interview questions and responding with descriptive, yet succinct responses.
Over-explaining, talking too much, peppering speech with crutch words such as "like" or "um", are all indications of nerves or a poor communication style. Practice beforehand to help responses become more fluid and learn how to have a smooth-flowing conversational style.
Another job interview technique is to mirror the interview style of the interviewer. That means gauging her behavior and behaving appropriately, whether she is friendly and open or all about business.
The whole idea is that job interviews are an all-inclusive process that involves not just the words that are spoken, it is about how they are said as well as what is not said. A job interview is more than just about a conversation.
